Service Providers

1What this page is for

Service Providers is the owner/client view. It lists organizations that manage your Sites under a delegation relationship. You stay the owner; the provider receives only the permissions you grant.

• Open Service Providers in the dashboard sidebar
• Invite a provider by organization ID or admin email
• Or wait for a provider to request access from Managed Customers

2Invite a provider

Choose Invite Provider, enter the provider organization ID or an admin email, and select permissions such as site.view, site.register, and access.assign. The relationship becomes ACTIVE immediately because you are granting access as the owner.

3Approve a request

If an MSP requests access first, the relationship appears as REQUESTED. From Actions you can Approve or Reject. Approving activates the same permissions and site scope you accept.

4Suspend, resume, and revoke

• Suspend — temporarily blocks all specialist and provider-group access under that relationship. Assignments are kept and restore when you Resume.
• Resume — turns a suspended relationship back to ACTIVE.
• Revoke — ends the relationship and starts cleanup of delegated grants. Prefer revoke when the engagement is finished.

5Audit log

Each provider has an audit log for request, approval, suspend, resume, revoke, and scope changes so you can review who changed what and when.